Troubleshoot Phials

Start with the narrowest action that matches the symptom. Refresh the affected location before clearing a cache, repair one settings or session store before resetting Phials, and collect diagnostic information before any last-resort recovery.

• Fix file and folder access problems when a location is missing, offline, protected, or denied by the operating system.
• Refresh stale thumbnails and file information when Phials shows an old representation or metadata value after a file changes.
• Recover from settings or session problems when a preference will not persist or unwanted window state returns after restart.
• Inspect and share diagnostic information to capture a read-only snapshot and review private paths before sharing it.
• Reset Phials safely only after narrower recovery has failed and you have protected the durable data you need.

Problems specific to a task remain with that task. For example, server reconnection belongs with Connect to a server, and unavailable Workspace Folder recovery belongs with Move or reconnect a Workspace Folder.